The delivery framework has been standardized against customizable technology platforms, trained and qualified personnel, ITIL compliant processes, automation tools, access channels in synch with a robust and high availability infrastructure with no compromise to security.

The technology infrastructure is scaled and customizable to suite end customers needs accessible via different channels. Following are the IMaRC features which express well the capabilities and strengths in service delivery

Tiered Technology Architecture: IMaRC delivery model is defined six layer process for easy, effective and efficient fault resolution and customer updates.

Qualified Professionals: NPS has a rich pool of multi level professionals who have wide experience in multi-vendor products and networking domain. These include Data, Voice, Application and Security management capabilities.

ITIL Process Frame work: IMaRC strictly follow ITIL process framework and have process-based set of best practices for IT Service Management.

Total Automation: NPS is having state of the art tools and technology tightly integrated to each other to provide a complete automation from proactively monitoring to fault detection , automatic ticket generation and automatic customer updates till case resolution .

Customized Reporting Portal: NPS offer an interactive online service portal. The Portal provides enhanced visibility and control to customers via a simple-to-use browser interface. Customers can check the status of trouble-tickets, review device health and monitor performance. The Portal serves as the window to track NPS delivery of the Systems and Network Management Services. This ensures our customers have 24 x 7 visibility and have access to the IMaRC engineering resources whenever network transparency is required.

Comprehensive Tools Availability: IMaRC is equipped with leading software tools for proactively monitoring and managing of customer’s complete IT infrastructure independent to vendor specific. Basic tools are:

OTM

Preview

Preside MDM

Device Manager

Symposium Client

Site Manager

HP NMM

HP OpenView Operations

CA Spectrum

CA eHealthS

Remendy

Cisco Works