• NPS offers a broad spectrum of expertise on multi-vendor platforms and technologies.
  • Net ProActive Services uses leading tools and technology to deliver Remote Network Management Service from its state of the art International Management and Resource Center (IMaRC™) to its customers across the globe.

NPS has an edge in providing a complete remote voice solution by having its state of art NOC (IMaRC) present at strategically chosen place in world map and having a pool of certified professional whom are taking care of customer’s voice infrastructure on 24x7 basis.

The NPS IMaRC will monitor the nominated TDM, IP PABX and voice application systems 24 hours, 7 days. Availability will be monitored via SMMP polls through the customer’s firewall.  The pro-active monitoring service focuses on:

PABX Monitoring PABX availability, PABX functionality, PABX reachability, PABX log, CPU utilization, memory threshold, clock synchronization, Frame slips and PRI link monitoring

Voice Application Server Monitoring: Specific voice application server monitoring for

Availability Monitoring: Availability covering NIC, Processors, Physical memory, Disk I/O

Threshold Monitoring: Processes as a percentage of Processor Time, Memory as available capacity, Available disk space as a percentage of total capacity, Service ID running, Process ID.

Advanced Monitoring: Application service status, Error log port monitoring, Page file utilization, DNS log file monitoring, ADS event log monitoring, patch notification

PABX Management: NPS has got skilled resources and leading proprietary or third party tools to support most of the leading EAPBX for L1 and L2 level of support, which includes

Configuration management: Configuration of EAPBX

Fault Management: Fault Management covers the reporting, logging and management of faults from the point of identification, through diagnosis to resolution

Reporting: Daily, weekly and monthly performance report. Reports based on exception, management reports, capacity planning

Application Server Management: NPS has got skilled resources and leading proprietary or third party tools to support most of the leading Voice applications for L1 and L2 level of support, which includes

Configuration management: Specific application configuration management

Fault Management: Fault Management covers the reporting, logging and management of faults from the point of identification, through diagnosis to resolution

Reporting: Daily, weekly and monthly performance report. Reports based on exception, management reports, capacity planning

Move Add and Changes (MACs)

All adds and changes that require configuration changes to the Call Server that can be carried out by NPS from the IMaRC will be classified as soft MAC’s. The change management process must be followed by contacting the NPS Help Desk.  A soft MAC could include:

Remotely configure the addition of a new Handset onto the existing Telephony Network.

Remotely change the settings of Handsets, this includes:

  • Phone number
  • Speed Dials
  • Services
  • Class of Service e.g. addition of IDD access
  • Deleting a Handset that is no longer required from the system