• NPS offers a broad spectrum of expertise on multi-vendor platforms and technologies.
  • Net ProActive Services uses leading tools and technology to deliver Remote Network Management Service from its state of the art International Management and Resource Center (IMaRC™) to its customers across the globe.

With its 24x7 Help Desk- NPS provides a technical support desk function for providing manual or email call logging for incidents to its customer. The solution includes fault/incident logging in trouble ticketing system, and allocation of open ticket to On-site engineers, vendors or third party solution provider which ever is applicable on case to case basis.

NPS Help Desk support provide following services to the customer

24 x 7 Level 1 support.

Customer interaction via phone, email, web, chat

Trouble ticketing and escalation

Completely automated ITSM based call management system.

Instant notification to customer / vendors on incidents.

Severity based automatic escalation.

Transparent and real-time call tracking for accurate SLA results.

Periodic online-reports to customers on call history.

Comprehensive knowledge base

Service Level Monitoring.