• IMaRC™: International Management and Resource Center.
  • IMaRC™ is a 24x7 service Centre.
  • The Centre is headquartered in Benguluru.
  • IMaRC™ facilities are available in Benguluru, Singapore and Melbourne.
  • Regional Helpdesk in Australia, Malaysia, Phillipines and Singapore.

Trained and certified resources

Hierarchical team structure

T1,T2 and T3 levels based on skill and experience

24 x7 manning with 3 shifts per day managed by shift manager for smooth handover

Engineers available on call for emergency

Skill based routing of calls

Knowledge-base problem resolution for sharing solution

Onsite engineer requirement any where in world is met by NPS/3D/Partner staff

NPS has a rich pool of professionals who have extensive experience in multi-vendor products, which include Data, Voice, Application and Security management capabilities.

Certifications at NPS

Cisco Certified Network Associate (CCNA)

CCNP

Securing Cisco IOS Networks

Building Remote Access Networks (BCRAN - CCNP)

Cisco PIX firewall Specialist (CSPFA - CCSP)

RHCE

Certified Ethical Hacker (CEH)

Technology Standards and Protocols for IP Telephony Solutions

Nortel Communication Server Rls. 4.0 Hardware Installation & Maintenance

Nortel Communication Server Rls. 4.0 Software Installation & Maintenance

(NCTS) Technology standards and protocols for IP Telephony solutions

(NCSS) Multi Service Switch 7000/15000/20000 – Operations and Maintenance

NNCSS-Symposium Call center Server 5.0 Installation & Maintenance

NNCTS -Converged IP Telephony Solutions

NNCSS-Communication Server 1000 Rls. 5.0 System Administration & Management

NNCSS-Call Pilot Rls 5.0 System Administration

Nortel Networks Certified Support Specialist (Passport 7400/15000)

Nortel Networks Certified Support Specialist (Ethernet Routing Switch 8600)

Juniper Networks Certified Internet Associate (Net screen Firewall and VPN)

Nortel Networks Certified Support Specialist (Ethernet Switching/Bay stack)

Ericsson PABX

CISCO IP Communication Express Sales Specialist

CISCO sales Expert

CISCO Lifecycle Services Express

MCP (Microsoft Certified Professional)

MCSA (Microsoft Certified Systems Administrator)

MCSE (Microsoft Certified Systems Engineer)

Oracle Database

ISO 27001

CEH

ECSA

SNTA

Altitude

Cisco Business Engineer

Cisco Acct Manager

Cisco Unified Communication Engineer

Motorola RFID Certified Engineer

Motorola Mobile Computing

Motorola Wireless Plan Certified Engineer

Motorola ADC Certified Engineer

Storage Pack Engineer

Nortel Contact Centre 6.0

ITIL

HP Openview

CA Spectrum

CA eHealth

Ca eHealth for Voice