• IMaRC™: International Management and Resource Center.
  • IMaRC™ is a 24x7 service Centre.
  • The Centre is headquartered in Bengaluru.
  • IMaRC™ facilities are available in Bengaluru, Singapore and Melbourne.
  • Regional Helpdesk in Australia, Malaysia, Phillipines and Singapore.

NPS has implemented a number of sophisticated management systems to deliver its portfolio of Managed Services. Industry leading tools including CA Spectrum & eHealth and Service Desk form the core of the IMaRC™ Management Application System. Particularly, Remedy Help Desk known as a world leader in service desk applications and provides automation for all key processes, such as fault, change and service level management. Remedy is an IT Infrastructure Library (ITIL) compliant platform providing an industry benchmark in IT management.

IMaRC™ is equipped with leading software tools for proactively monitoring and managing of customer’s complete IT infrastructure independent to vendor specific.

Please click following links to know Basic tools:

CA Spectrum

This too manages the end-to-end service availability of converged data networks and legacy voice systems.

CA eHealth

CA eHealth provides comprehensive, vendor-independent technology which helps you to pinpoint areas of performance degradation and generate real-time management reports to identify the cause of problem.

CA eHealth for Voice

This tool which is a vendor independent voice infrastructure management platform helps to proactively monitor and manage large voice setups.

Optivity Telephony Manager (OTM)

OTM is used for reporting and performance analysis of Nortel voice devices.

Preside MDM

Preside MDM helps in management of Nortel Passports.

Symposium Client

It enables remote management of Nortel symposium application.

Cisco Works

Cisco Works helps in the management and performance analysis of all Cisco devices.

Remedy

NPS has created a tight integration between remedy and the underlying monitoring engine to accelerate fault resolution by triggering pre-defined actions.  An IMaRC™ pre-defined action can be different, depending on the impact of disruption at a business unit level, site level or even down to the level of a particular device.

Crystal Reports

CR provides comprehensive reports and trend analysis of different network devices and servers.

Telalert Notification

This tool helps in automated SMS updates to the customers.