• IMaRC : International Management and Resource Center
  • IMaRC is a 24x7 service Center
  • It is headquartered in Bangalore
  • IMaRC facilities in Mumbai India, Singapore, Melbourne, Australia and New York USA

NPS have implemented a number of sophisticated management systems to deliver its portfolio of Managed Services. Industry leading tools including HP OpenView and Remedy Help Desk form the core of the IMaRC Management Application System. In particular, Remedy Help Desk is known as a world leader in service desk applications and provides automation for all key processes, such as fault, change and service level management. Remedy is an IT Infrastructure Library (ITIL) compliant platform providing an industry benchmark in IT management.

IMaRC is equipped with leading software tools for proactively monitoring and managing of customer’s complete IT infrastructure independent to vendor specific.

Please click following links to know Basic tools:

HP Open View

HP OpenView is a market leader in management systems with key strengths in event management. NPS have implemented the following HP OpenView suite

Network Node Manager for Network Management

OpenView Operations for System and Application Management

HPOV is set up to receive SNMP traps from the systems as well as regularly poll the systems to ensure availability and systems are running optimally. Any traps or issues are immediately reported to the central systems.

CA Spectrum Infinity

Manage the end-to-end service availability of converged data networks
and legacy voice systems.

CA eHealth

provides comprehensive, vendor-independent technology that enables you to pinpoint areas of performance degradation and generate real-time management reports to identify the cause of problem.

CA eHealth for Voice

A vendor independent voice infrastructure management platform to proactively monitor and manage large voice setups.

Optivity telephony manager (OTM)

For reporting and performance analysis of Nortel voice devices.

Preside MDM

For management of Nortel Passports.

Symposium Client

For remote management of Nortel symposium application.

Cisco Works

Management and performance analysis of all Cisco devices.

Remedy

NPS have created a tight integration between Remedy and the underlying monitoring engine HP Open View to accelerate fault resolution by triggering pre-defined actions.  An IMaRC pre-defined action can be different depending on the impact of disruption at a business unit level, site level or even down to the level of a particular device.

Crystal Reports

For comprehensive reports and trend analysis of different network devices and servers.

Telalert Notification

For automated sms updates to the customers.