| |
 IT Service Management Processes at |
NPS, International Management and Resource Center (IMaRC) is a facility that manages multiple customers IT Infrastructure including applications, systems, databases, networking elements, connectivity, security, and Internet performance remotely on a 24x7x365 basis. |
|
|
|
| NPS Remote Infrastructure Management Services |
The model is based on a collaborative approach to outsourcing by defining it as an activity of partnership between the customer and the service provider, where the customer retains the strategic decision making like technology refresh, policy definition and architecture issues, IT strategy etc., while the service provider takes over the day-to-day running of IT operations and provides recommendations on strategic aspects. |
|
|
|
| 1 |