Primary responsibility:
Provide real time monitoring and engineering support to all NPS Customers in the remediation of network security problems
Provide day to day supervision of the SOC. These responsibilities include meeting SLA’s and project scheduling timelines, in addition to transitioning projects to the Security Operations Centre (SOC) for on-going management and support
Primary responsibilities include:
Professional services advice on the installation and integration of network security devices
Technical consultation, including definition of network architectures, solving network anomalies, and re-engineering security solutions
Evaluation of security configurations and policies
Day to day supervision of the SOC and senior-level escalation and problem resolution for SOC and senior support engineers
Final decision making authority on escalated complaints and incident report writing
Daily and weekly ticket reviews ensuring team compliance with established resolution and escalation metrics
Continual development of technical and interpersonal skills through training and certification programs
Serving as security engineering subject matter experts
Mentoring both senior engineers and SOC engineers and coordinating technical training as required by existing skill sets and product mix
Supporting projects and requests that require senior-level security engineering support, including product development, sales, IT infrastructure, and corporate security policy
Occasionally training channel partners and internal staff
Assisting in the development of policies, standards and process
Performing technical customer service reviews
Leading evaluations of new software products and patches
Assist with scheduled employee reviews of SOC and senior engineers
VAPT experience is an added advantage
General Qualifications
Ability to travel, work flexible hours, and perform on call duties
Strong written and verbal communication skills
Excellent fundamental knowledge of TCP/IP-based networking
Excellent understanding of network and host security fundamentals and design principles
Strong interpersonal and customer service skills
Experience Necessary:
3+ years experience installing, configuring, and engineering security solutions
5+ years network security industry experience
Hands-on experience with advanced TCP/IP, security concepts, WAN and LAN concepts
Routing Protocols, firewall security policies, VPN technologies, PKI, and intrusion detection/prevention concepts
Hands-on experience with Windows, Solaris, Linux, and UNIX operating systems
Hands-on experience with industry leading security vendor platforms, including products from Cisco , Check Point, Juniper, Symantec, etc
Hands-on experience with industry leading network management platforms like Arc Sight, NetIQ, HP OpenView, etc..
Hands-on experience with industry leading security impact/vulnerability assessment products like NetIQ Secure Configuration Manager, Nessus, Qualys, eEye etc
Practical experience with process management and customer service processes and issues
Work Experience in SOC is
Certifications
The following qualifications are recommended for Level 3 engineers. He/She should have at least two certification from this and or should have thorough understanding on other process and technical details.
CCSE (CheckPoint Certified Security Expert)
CCSP (Cisco Certified Security Professional)
CISA (Certified Information Security Auditor)
CISSP (Certified Information Systems Security Professional)
CEH (Certified Ethical Hacker)